
Map the Path: Mastering Customer Experience
Discover how to better understand your customers and create meaningful experiences. In this workshop, you’ll learn how to map their journey, identify key touchpoints, and refine your approach to meet their needs. Let’s explore practical steps to enhance your customer connections.


Time & Location
Mar 14, 2025, 8:30 AM – 10:30 AM
The Clubhouse, Rue Nicole 3, 1260 Nyon, Switzerland
About the event
Workshop Overview
Agenda
Welcome: Introduction to customer journey mapping and its value for your business.
Ideal Client Persona: Understand and define your ideal customer.
Journey Mapping Basics: Learn what journey mapping is and why it matters.
Mapping Exercise: Create a simple journey map tailored to your customer.
Tickets
Workshop Single-Entry Ticket
Your ticket includes complimentary coffee, tea, snacks, workbooks and all necessary stationery.
CHF 60.00
Total
CHF 0.00