Map your customer journey and use insightful prompts to ensure best practices are effectively integrated into your customer experience.
PAGE 1 - What a customer journey is and why mapping is so important.
PAGE 2 - Introduction to the Wow Effect.
PAGES 3 & 4 - The 9 known customer experience best practices.
PAGE 5 - The 10 basic steps of the customer journey.
PAGES 6 & 7 - Map your own customer journey.
PAGES 8 - 13 - Prepare to implement best practices in your customer journey.
The Elite Solopreneur's Customer Experience Best Practices
PDF document of 17 pages with a CMYK color profile (best for printing).
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The "Printed & Delivered To You" format includes a digital version sent to your email as well as a hard copy printed on A4 Premium paper, bound with a black spiral, and featuring a transparent cover, delivered directly to your home.
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